Customer Relationship Management

At Phoenix Caribbean our focus on assisting your marketing and brand build naturally leads to Customer Relationship Management (CRM) systems.

Whether you sell products or services to businesses or directly to consumers, the ability to keep track of your customers is essential. CRM systems provide a structured approach to your business’s ability to manage your customer relationships. What’s more, used properly they facilitate team building and communications, since a complete history of quotations, meetings, telephone discussions and work performed can be made visible to the whole customer-facing team.

So say goodbye to wondering what the latest status is with a customer; you can check the latest information simply by logging into your CRM system. Once implemented, true customer-driven companies find their CRM system becomes the lifeblood of the organisation. It structures and drives everyday activity.

In the past CRM systems had to be implemented through a standard software installation on a server. This software was very expensive and tended to be quite unwieldy. With the advent of the Cloud, web-based solutions are now available, and are inexpensive (or even free for small businesses). At Phoenix Caribbean we are experts in determining the best CRM system for your business, and implementing and tailoring it to your specific business requirements.

So contact us today for a free consultation and we will be pleased to help you drive the focus, rigour and ultimately greater customer satisfaction that a CRM system can bring to your business.

We have successfully implemented CRM software solutions for numerous clients; solutions deployed include:

  • Insightly CRM
  • Constant Contact Solutions
  • Zoho CRM
  • ACT CRM